General Call Center Services

Dedicated agents to provide a concierge level of service to your customers via phone, chat, email, in-app, and social media support. By outsourcing your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.

Our customer care agents are continuously trained to ensure that they know as much about your product/service as you do. We strive to resolve all customer queries on a first-call basis in a professional and measured manner. This, in turn, ensures that customers conclude a call happy and satisfied that their problems have been attended to.

At Impact Outsourcing, we take pride in being a customer focused call center and our drive to give high quality services play a huge role in both our success and the client’s success. By Outsourcing your call center needs to us, we ensure that your company’s overall growth and customer loyalty are maintained.