Scalable, omnichannel customer support and back-office outsourcing from Nairobi, Kenya. Our trained agents handle inbound/outbound calls, live chat, email support, and back-office processing — delivering exceptional experiences at a fraction of your current cost.
Impact Outsourcing delivers professional contact centre and BPO services that let you focus on growth while we handle customer interactions. Our agents are English-proficient, professionally trained, and equipped with the empathy and technical knowledge your brand needs.
From small startup teams needing 5 agents to enterprise operations requiring hundreds of seats, we scale to your requirements. We integrate with your CRM, helpdesk, and telephony platforms — with minimal setup time.
Every agent goes through structured onboarding on your product, tone of voice, and escalation procedures. We provide weekly performance reports and continuous training to maintain quality.
From e-commerce to NGOs, our contact centre agents are trained to represent your brand with professionalism and care.
Order management, returns, and product enquiry support.
Tier-1 technical support, onboarding, and subscription management.
Patient scheduling, insurance enquiries, and appointment reminders.
Account queries, KYC support, and fraud alert handling.
Booking management, cancellations, and customer care.
Donor relations, programme enquiries, and stakeholder communications.
We learn your product, processes, CRM tools, and brand standards.
Agents trained on your product knowledge base, scripts, and escalation matrix.
Soft launch with quality monitoring, call recording review, and real-time coaching.
Weekly QA, performance dashboards, and monthly strategy reviews.
Africa's operational advantage delivers premium support below in-house or US/EU BPO rates.
Real-time dashboards, call recording, and weekly KPI reports.
Customer data protected under ISO 27001 and contractual NDAs.
Add seats in days — not months — to handle seasonal demand spikes.
Phone, live chat, email, WhatsApp, and social media support.
Dedicated team lead and account manager for every client.
Tell us your support volume and we'll put together a team proposal within 24 hours.