We are Impact Outsourcing — Kenya's leading AI data annotation and BPO company. From a single office in Nairobi, we power some of the world's most advanced machine learning systems.
Impact Outsourcing was founded on a simple conviction: Africa's youth are among the world's most talented, hardworking, and underutilised human resources. The global AI industry needs enormous amounts of human-labelled data — and we believe that work should be done here, by Kenyan hands, at fair wages.
We started small, with a passionate team of data specialists who believed precision and speed could coexist. Today, we serve AI and ML teams across North America, Europe, and Asia — delivering annotation, NLP, transcription, and BPO services that fuel the world's smartest algorithms.
Our ISO 27001 certification is a testament to the enterprise-grade standards we've built into every workflow — ensuring your data is safe, your deadlines are met, and your model gets the training signal it deserves.
To provide opportunities for personal and professional skill development for vulnerable youth and women — exposing them to the global digital workspace and AI economy.
To become the leading provider of accurate data solutions for ambitious artificial intelligence and machine learning companies worldwide.
Empathy — understanding every client's unique needs.
Versatility — adapting to any annotation challenge.
Teamwork — because great data is a team sport.
Three-tier quality review — annotator self-check, peer review, and QA lead sign-off on every delivery batch.
From 48-hour pilots to millions of annotated assets — we ramp production in days without sacrificing accuracy.
ISO 27001 certified. End-to-end encryption, role-based access, and signed NDAs for every engagement.
Native speaker teams for 15+ languages — including rare African languages that major providers don't support.
40–60% cost advantage over US and EU annotation providers, with zero compromise on quality or throughput.
Your project creates dignified employment, gender equity, and digital skills across Kenya. ESG-aligned by design.
ISO 27001 certification (Cert No. 452AGI102121) ensures your datasets and intellectual property are protected with internationally recognised security standards at every stage of our workflow.
Get a tailored quote within 24 hours. Our team is ready to start with a pilot batch.