500+ talented Kenyans dedicated to delivering world-class data annotation. Led by industry veterans, our team brings precision, care, and deep domain knowledge to every project.
Experienced professionals who have built Impact Outsourcing from the ground up.
15+ years in AI/ML data services. Formerly led annotation operations for Fortune 500 technology companies. Passionate about building Africa's digital workforce.
Expert in large-scale annotation pipeline management. Built QA frameworks trusted by autonomous vehicle and medical AI companies globally.
PhD in Computational Linguistics. Designed our multi-tier QA protocols and inter-annotator agreement frameworks used across all annotation domains.
Expert annotators in bounding box, semantic segmentation, polygonal annotation, and video labelling. Domain-matched to AV, medical, and satellite imagery projects.
Native speakers of 15+ languages including Swahili, Amharic, Hausa, Arabic, and more. Trained in intent classification, NER, sentiment, and dialogue annotation.
Expert audio and video transcriptionists with deep domain knowledge in medical, legal, and technical content across multiple languages and accents.
Trained on Velodyne, Hesai, and Luminar LiDAR formats. Experts in 3D cuboid annotation, polyline labelling, and ground segmentation for AV and robotics AI.
Professional, English-proficient customer support agents trained in omnichannel support — voice, live chat, email, and WhatsApp — for diverse global clients.
Dedicated QA professionals who perform peer review, inter-annotator agreement checks, and final batch sign-off. Every delivery is QA-certified before it leaves our hands.
Before joining Impact Outsourcing, I had no experience in tech. The training programme opened doors I never knew existed. Now I'm a senior annotator and I mentor new team members every month.
As a young mother, the flexible hours and supportive management made it possible for me to work and still be present for my family. This job changed everything for us.
I came in knowing nothing about AI or data science. Impact Outsourcing invested in training me, promoted me, and now I manage a team of 12 annotators. This company truly grows its people.
We're always looking for talented, detail-oriented people to join our annotation, QA, and BPO teams.